Last updated: May 26, 2022
Our commitment. We are governed by the British Columbia Personal Information Protection Act, which imposes obligations regarding the way private sector organizations within British Columbia collect, use and disclose personal information. We will protect your privacy, and in particular your personal information, in accordance with the Ten Principles of Privacy which have been established by the Government of Canada and the Government of British Columbia, as follows:
These obligations apply to all professionals, franchisees, employees, contractors, and agents who provide services in connection with delivery of services to our clients. For the purposes of this Policy, personal information means any information, recorded in any form, about an identified individual, or an individual whose identity may be inferred or determined from the information. Personal information can include your name, address, telephone number (home and business), email address, date of birth, place of employment, and the nature, frequency and type of our services used by you.
Why we collect personal information and how your personal information is used. We are committed to providing superior service. We collect your personal information so that we may maintain your client file and provide you with the services you have requested. Your personal information is used to understand your needs and preferences, determine whether our services meet your needs, develop or improve products and/or services, and to deliver services and products that you have requested.
We do not sell, trade, barter or exchange for consideration any personal information it has obtained. Unless permitted by law, no personal information is collected about an individual without first obtaining the consent of the individual to the collection, use and dissemination of that information. Personal information will be collected, to the extent possible, directly from the individual concerned.
Where obliged or permitted to disclose information without consent, we will not disclose more information than is required.
Accuracy. We endeavour to ensure that any personal information provided and in its possession is as accurate, current and complete as necessary for the purposes for which we use that information.
Retention. We keep personal information only as long as it is required for the reasons it was collected. The length of time information is retained varies, depending on the product or service and the nature of the information. This period may extend beyond the end of a person’s relationship with us but it will only be for so long as it is necessary for us to have sufficient information to respond to any issues that may arise at a later date. When your personal information is no longer required for our purposes, we have procedures to destroy, delete, erase or convert it into anonymous form.
Security. We endeavour to maintain adequate physical, procedural and technical security with respect to its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of personal information. We further protect personal information by restricting access to it to those franchisees and/or employees that our management has determined need to know that information in order that we may provide services. Our franchisees and employees are informed of the importance of protecting your privacy and are expected to maintain the confidentiality of client information at all times.
In terms of communicating personal information to us, you may wish to note that there is no method of transmitting or storing data that is completely secure. While the physical characteristics of each are different, mail, telephone calls, faxes and transmissions over the internet are all susceptible to possible loss, misrouting, interception, and misuse of the information being communicated or transmitted.
We, like many organizations, attempt to strike a reasonable balance between security and convenience. In communicating with clients and others, we often request the right to use a method of communication that is less secure than some of its less convenient alternatives. An example of this is email. At this time, when we use email, it may be sent as unencrypted plain text. We do this because we believe that many of our clients and others cannot readily process encrypted email. This is done for the convenience of our clients but has the security concern that, if misrouted or intercepted, it could be read more easily than encrypted email.
Mailing List. Upon creating a new Account, users will be added to our mailing list unless they choose to option out in the Account settings at any time.
Information collected to date. Some users have accessed previous versions of the Website, namely legacy7v2.com. We would like to have your consent to continue to collect, use and disclose your personal information for the purposes identified above. We are operating on the understanding that we have your consent to collect, use and disclose your personal information collected to date. You may refuse or withdraw your consent at any time, subject to legal or contractual restrictions and providing us with reasonable notice of the withdrawal of your consent by contacting email@example.com. If you choose to withdraw consent or not provide certain personal information, your decision may limit the services we can offer.
Requests for Access to personal information. The law permits individuals to submit written requests to us to provide them with:
We will make reasonable efforts to assist applicants and to respond as accurately and completely as will respond to requests in the time allowed by the Personal Information Protection Act and reasonably possible. All requests may be subject to any fees and disbursements the law permits us to charge. An individual’s ability to access his or her personal information under our control is not absolute. The law provides that we must not disclose personal information where the disclosure:
The law further provides that we may choose not to disclose personal information where:
The Personal Information Protection Act indicates that it is not to be applied so as to affect any legal privilege. We will not disclose information that is privileged where the applicant is not the client in whom the privilege is vested.
Requests for Correction of personal information
The law permits individuals to submit written requests to us to correct errors or omissions in their personal information that is in our custody or control. We will:
Contacting or communicating with us
If you have any questions with respect to our policies concerning the handling of your personal information or intellectual property, or if you wish to request access to, or correction of, your personal information under our care and control, please contact: info@789TEN.com